Refund Policy

Final Sale and Store Credit Policy:

This policy outlines the terms and conditions governing purchases made from shopninetosix.com. By completing a transaction on this website, you, the buyer, acknowledge that you have read, understood, and agreed to be bound by the terms of this policy.

 

ALL SALES ARE FINAL. NO REFUNDS:

Due to the exclusive nature of our products, which are often one-of-a-kind, limited edition, or curated items, all sales are considered final and are not eligible for a monetary refund.

 

Eligibility for Store Credit:

As a gesture of goodwill, we may offer store credit for items that are returned in strict accordance with the conditions below. This is the sole remedy available to the buyer in the event of a return.

To be eligible for store credit, the following conditions must be met without exception:

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 You must initiate a return request via email to ninetosix@outlook.com within five (5) days of the confirmed delivery date of your order. Requests received after this period will be denied.

Item Condition: The item must be received back by us in its original, brand-new condition. This means it must be unworn, unwashed, unaltered, and free of any odors (including smoke, perfume, etc.) or damage. All original tags, labels, and packaging must be intact and attached to the item. Any item that shows signs of wear, use, or damage will be returned to the sender at their expense, and no store credit will be issued.

 

Proof of Purchase: A valid receipt or proof of purchase is required.

 

Process for Store Credit:

1.  To begin a return, email ninetosix@outlook.com with your order number and a clear explanation of your request for store credit.
2.  Upon approval, we will provide you with instructions for sending the item back. The buyer is responsible for all shipping costs associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit.
3.  Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your store credit.
4.  If approved, store credit will be issued in the form of a digital gift card or a unique code, and it will be sent to the email address used for the original purchase. This credit is not redeemable for cash.

 

Exceptions:

This policy does not apply to:

* Items explicitly marked as non-returnable or "final sale" on the product page.
* Items that are defective or not as described on our website. In such a case, you must contact us at ninetosix@outlook.com within two (3) days of delivery with detailed photographic evidence of the issue. We will review the claim and, at our sole discretion, determine the appropriate remedy, which may include a replacement, repair, or a full refund.

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Legal Disclaimer and Governing Law:

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This policy is a legally binding agreement between you and shopninetosix.com. This policy shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to this policy or your purchase shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

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This policy is conspicuous and available for review before you complete your purchase. By proceeding with a purchase, you agree to this policy and waive any right to a cash refund, except as may be explicitly required by mandatory consumer protection laws in the State of New Jersey regarding defective merchandise.

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Policy Effective August 14th, 2025